Mindy Corbett

If my story sounds familiar, I built this platform for you.

If you have ever closed out a month alone in an empty office, trying to wring reports out of data your systems refuse to give you, you already know the beginning of my story. For years, that was me. Multiple monitors, cold coffee, and revenue reports due by the 3rd. Every. Single. Month.

Some nights, I just sat there and cried. I was exhausted, frustrated, and had nothing left to give. The reports my board needed didn't exist in our EHR without hours of manual exports and spreadsheets rebuilt from scratch. I watched A/R and denials climb with zero visibility into why. The data was in there somewhere. I just couldn't reach it.

Maybe your version looks a little different. Maybe you're spending hours trying to force a system to submit a clean claim it should have gotten right the first time. Maybe you're tracking payer policy changes and filing deadlines on sticky notes when they should be automated. Or maybe you're dealing with an outsourced billing team with no incentive to care whether claims actually get paid, while money falls through invisible cracks.

I lived all of those, too. Eventually, I realized these weren't separate problems. They were symptoms of the same disease. We are trapped in systems that hold our data hostage, relying on processes that run on human exhaustion instead of operational intelligence. It is completely unsustainable.

The depth of the problem became really clear at one point when I discovered a batch of information requests shelved by our offshore team as "unworkable denials." They weren't denials at all. They were simple requests for a single missing provider ID. Because nobody answered, the claims expired and hard-earned revenue evaporated. It didn't happen because people were careless; it happened because the team didn't understand the request, and there was no system to log them or track them.

That is the part I want you to hear: none of this was a people problem. I worked with smart, dedicated people who were drowning right alongside me. Every time a process broke, the industry answer was always more hours, more spreadsheets, and more headcount. The systems never got smarter. We just got more tired.

So, I stopped waiting for someone else to fix it. Out of pure frustration, I started building workflows to catch information requests before they aged out, tracking mechanisms for payer deadlines, and reporting that answered why instead of just what.

They worked.

Why this became a platform

ROI grew out of the worst nights of my career. I have always believed that even in the roughest situations, something beautiful can bloom. I remember the beautiful Texas bluebonnets and how, despite how delicate they appear, every year, without fail, they push their fragile stems up through rocky dirt and lay a blanket of blue under a hot sun, thriving where they have no business surviving.

Every tool on this platform exists because I needed it at my absolute worst, and it didn't exist. I reverse-engineered the EDI Code Intelligence Lab one code at a time. I built the Audit Framework because nobody handed me a checklist when I was drowning. The Automation Modules are there because I know exactly what manual work costs a practice in revenue and human burnout.

I built ROI for the person I used to be. The person staring at a screen at midnight, knowing the answers were trapped in the data.

The timing matters more now than ever. Payers are deploying AI to deny claims in seconds, driving denial rates to a decade high. The practices that recover fastest are the ones leveraging structured intelligence frameworks, not more headcount. That is exactly what ROI provides; minus the enterprise contract or the consultant price tag.

You shouldn't have to figure this out alone in the dark. I already did that, so you don't have to.

My approach

My philosophy comes down to three uncompromising rules born from personal trial and error:

Background & certifications

My background spans Revenue Cycle Management, Product Management, and Healthcare Business Administration. I didn't intentionally map out this exact career path — I built it one problem at a time. It just turned out to be the exact toolkit required to build this platform.

Because RCM lives at the intersection of operations, finance, and technology, having worked all three sides allows me to design solutions for how practices actually operate, not just how they look on paper.

My credentials are the formal paper trail of that journey:

Outside of work

When I'm off the clock, you'll likely find me sitting by a campfire knitting a sweater I will probably never wear, laughing at my husband (he's the funniest guy I know), or wrangling our three awesome grown kids, two lazy cats, and one incredibly spoiled dog.

I love things that require extreme patience, meticulous attention to detail, and projects that turn out better than they had any right to. Oh, and I built this website with my own two hands.